This Privacy Policy explains how Ringplus (“Ringplus”, “we”, “us”, or “our”) collects, uses, shares, and protects your
information when you use our mobile softphone application, cloud PBX services, websites, and related communication services (the “Service”).
Legal obligation – retaining certain telecom records
6. Sharing Your Information
6.1 Service Providers
We work with trusted suppliers who assist with:
VoIP infrastructure and SIP routing
Cloud hosting and data storage
Security monitoring
Analytics and crash reporting
6.2 Your Organisation
If your Ringplus account is provided by your employer or organisation, administrators may have access to:
Your call logs
Voicemail
Extension configuration
Usage reports
6.3 Legal and Compliance
We may disclose information where required by law, including:
Regulatory obligations for telecom services
Court orders or warrants
Requests from law enforcement agencies
7. Data Retention
Call records: retained as required by telecom regulations
Voicemail: retained until deleted by the user or organisation
Account data: retained while your account is active
Support logs: retained for audit and service improvement
8. Security
We implement appropriate administrative, physical, and technical safeguards including:
Encryption of data in transit and at rest
Access controls and multi-factor authentication for administrators
Regular security audits
Monitoring for fraud or suspicious activity
9. International Data Transfers
Data may be processed in the UK or the EEA. Where data is transferred outside these regions, we ensure appropriate safeguards
such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.
10. Your Rights
You may have the following rights under UK GDPR/EU GDPR: